Through its quality assurance unit, Nuvoton Technology regularly collects customers' satisfaction and valuable suggestions on new product marketing/sales, delivery, quality improvement, technical support, and customer services, covering units like customer procurement, quality assurance, and R&D units. Aside from aggregation of customer evaluations, complaints, satisfactions, and suggestions for improvement, the Quality Assurance Section also convenes relevant units such as the Business Section, the Sales Section, the R&D Section, and the Production Management Section to formulate improvement plans for the issues reported by customers item by item. The improvement plans are to be proposed within one month. Replies are made to the interviewed customers, so that the customers can receive direct and immediate feedbacks. The final aggregated results of the quality assurance unit are submitted to the management as an adjustment resource to ongoingly improve the satisfaction.

The Customer Satisfaction Survey (CSS) at Nuvoton Technology is divided into four major topics, including R&D and design, manufacturing, customer service, and value chain. The content encompasses facets like new product marketing/sales, delivery, quality improvement, technical support, customer service, and corporate image. Respondents are also asked to rate the importance of each factor for a ranking of the analysis results.

The results of the customer satisfaction survey of Nuvoton Technology are analyzed through the Importance and Performance Matrix (IPM) to find the items in the recovered data that customers consider important, but that still have room for improvement, so that the senior management of the Company can determine the allocation of limited resources available. The result is a presented in a visualized quadrant map for the convenience of stakeholders to read and understand.

Customer Satisfaction Survey Result

The 2022 Customer Satisfaction Survey (CSS) of Nuvoton Technology was conducted by an external body under commission in the first quarter of 2023, encompassing the list of customers who accounted for the top 63% of total sales. The result indicates that the performance in all aspects were higher than Satisfied in 2022. Also, the number of respondents that reported "Very Satisfied" and "Satisfied" account for 92% of the total number of respondents.

Customer Privacy Protection

Nuvoton Technology regards customers as important strategic partners, striving to meet customer needs and expectations. We also attach importance to customer confidentiality and information protection, and strictly management customer-related information. All business information such as documents and materials with customers are maintained by the internal high protection system of Nuvoton Technology. Facing the ever-increasing threats to information security, Nuvoton strengthens information security protection and expands the scope of international standard certification for information security and personal data to improve operational security and personal data protection, ensuring that the Company protects customer privacy and prevent compromise or breach of business secrets and intellectual property rights. In addition to conducting regular audits and self-assessments for internal control every year, control points are set in line with the personnel, customers, and suppliers managed by the units, and regular checks and recording of implementation status of control points are executed. Also, reviews and audits are carried out yearly to establish a comprehensive Information security environment to avoid critical incidents and penalties and protect the reputations of the Company and customers. (For information security management measures such as information security management and risk control, please refer to Information Security.)